If a buyer agrees to cancel a transaction, should the feedback for that transaction also be cancelled and removed from the system? Thanks.

cm313a
Community Member

Hi everyone

 

If a buyer agrees to cancel a transaction, should the feedback for that transaction also be cancelled and removed from the system?

 

A while back a buyer and I had confusion over an item for sale and, as a result, we agreed to cancel the sale. This was then confirmed by eBay with a "Transaction has been successfully cancelled" e-mail.

However, the feedback the buyer provided for that transaction remains in my feedback list. I had hoped it would be removed automatically by cancelling the transaction.

 

How can I remove feedback for a cancelled transaction?

 

 

Thanks,

Chris.

 

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