Hi and thanks in advance for any help you can provide.
I have been having a few issues lately with buyers demanding returns for clothing that doesn't fit them. In every listing i have a measurements table like this;
And a detailed instruction guide on how to take your own measurements like this;
I also state in every listing that they must take these measurements as there is no Australian industry standard for clothing sizes and a ladies small can vary greatly from one manufacturer to another. I also state in our returns policy that we don't refund for incorrect size if the buyer failed to check and measure their sizes. Unless of course the item does not correspond to our measurements or is the incorrect size due to a manufacturers fault.
I have accepted returns that upon my inspection have been exactly the same size as listed and i've still given store credit to avoid unpleasant buyer experiences. I am always more than happy to offer store credit even if the buyer is in the wrong or hasn't checked the size table just to ensure good customer service but lately it is getting a little out of hand.
I can't afford to pay for customer's laziness. It seems to me as though i'm footing the bill for change of mind returns these days as the customer will just say it doesn't fit and demand a refund if they change their mind.
Can you please tell me if my expectations are unreasonable, Would this be considered as unfair conditions for the buyer and should they still be allowed a refund?
