It seems to be impossible to either phone, chat or report an issue to EBay Australia

[ozpom]

A buyer has lodged a case  (Request #5234154496 )  regarding an item I posted EXPRESS to Japan in March hasn't been received and is asking for a refund.

I did provide tracking and have followed this up with Australia Post numerous times and they advised that the item has not yet left Australia due to delays with International Carriers. They will not accept it as lost unless 90 days have past without tracking reports.

It is not my problem that there are such long delays and this must be affecting thousands of EBay transactions BUT, it is impossible to contact anyone at EBay to advise or sort this issue out. I am not going to refund the buyer for an item that Australia Post say is still in transit, even though it a completely unacceptable delay and as I have fully complied with EBay and PayPal policies why does EBay seem to think its my problem!!!!!!!!!!!!!

[betonybay]

Let the buyer know it has tracking. Say you are happy to give a refund but that you would like him to return the item when it finally arrives.

[ozpom]

Well I agreed with the customer to refund the cost of the item but not the postage, then, if the item turned up in a couple of weeks he would repay me - so I tried to resolve the case via the EBay link and they ( I guess the Bott) just found in in favour of the customer and took the full payment back and refunded the customer!! Suppose the customer didnt pay to have it fully insured? I guess I'd loose the lot - I'm disgusted with EBay and not planning to sell anything else - I'll try Etsy or Ebid and hope that EBay looses all sellers, so then there will not be anything for buyers and hence go broke!
As far as the repay goes as EBay blocks contact details I'm not sure how the buyer would resend the money to my PayPal account as I cant tell him my email.