Need help with Counterfeit claims on our eBay listings

[gkhairaustralia-official]

Dear eBay Community,

I am writing on behalf of our hair care brand, which sells products in over 70 countries. We are the manufacturer and rightful owner who sells our brand products on eBay Aus and we have a VERO account.

Unfortunately, we have been facing some issues with eBay's counterfeit claims, which have been affecting our sales and listing rating. Despite several appeals to eBay via VERO email, chats and calls, we have not received any solution to this problem.

Every 3 to 6 months when we revise or add new listings on eBay, we receive a counterfeit mail from eBay and our listings are removed. This has also led to our account being put on restrictions, which has further impacted our sales and brand reputation.

As a responsible brand, we take our commitment to authenticity very seriously, and we have taken several steps to ensure that our products are genuine and meet eBay's policies. We have even provided eBay with the necessary documents to support our authenticity claims.

However, despite all our efforts, we are still facing these challenges, and we would appreciate it if anyone from the eBay community can help us find a solution to this issue. We value our partnership with eBay and would like to continue selling our products on this platform, but we cannot do so if our listings are constantly removed.

Thank you for taking the time to read this email. We look forward to hearing back from someone who can assist us in resolving this issue.

Best regards,

GK HAIR

[domino-710]

Who owns GK hair?

Van Tibolli

Van Tibolli, CEO & Founder of GKHAIR, a product line that improves the condition of the hair and provides hair care solutions for women around the world.

Manufactured in the USA - by a Brazilian founder - 2007

[domino-710]

Firstly I'd be more worried about the FB - than the ' counterfeit ' problem.

[sandypebbles]

So would I, but to each their own I guess. If I were buying, I'd be hitting the back button very fast

[domino-710]

I'd have a look at the official GK site - prices etc. LOL

[twyngwyn]

go to eBay Help (at top of page) and conduct a 'live chat'....good luck

[sandypebbles]

You are posting on a member to member forum which is not read by anyone from eBay

While another member with experience  in the area might be able to suggest another point/person of contact, other members cannot actually assist you in resolving it directly 

[gkhairaustralia-official]

Thank you for your kind, can you please let us know where we contact with ebay community?

[sandypebbles]

This IS ebay community (community forum, other buyers and sellers but not anyone from eBay) If you wish to 'chat' with eBay CS staff, you need to go to 'eBay Help' which is at the top right of every page

[daydreams_12]

Out of curiosity -

In what country are the products you list on Ebay Aust produced?

Is it in fact Australia?

[domino-710]

They have actually stated USA - in the listing. LOL Was this an attempt at advertising. ??

[twyngwyn]

Maybe about the Distribution Agreement?? How many have it?

Terms and Conditions | GK Hair Australia

[domino-710]

But they have stated they are the rightful owner & manufacturer. ??

[eol-products]

I gather you distribute to other sellers and are you selling the products below what they are selling for themselves. Could a seller of your product be placing complaints to ebay.

[gkhairaustralia-official]

We are the manufacturer and rightful owner, we are only brand sale on eBay USA, AUS and UK marketplace.

[domino-710]

As I understand GK is manufactured in the USA - founded by a Brazilian in 2007.