Overcharging on offsite campaigns

Hi there I didn't realise I had offsite campaigns turned on and it was accruing daily charges and I don't even have daily sales!.  I went online for help in how to turn this off, cancelled it and deleted the campaign several days ago.  Yesterday I discovered I was still accruing daily charges.  I managed to get through to someone via the chatbox and someone called me back.  Apologised and refunded yesterday's charges.  However, today I see that it is still accruing charges.  I have checked the dashboard.  There are no campaigns showing.  Family members have also checked the dashboard and can see no reason why these charges should continue. I have a basic subscription which I am stupidly paying for.  Anyone else have this problem? Help in sorting it out would be appreciated.  Many thanks.

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You are running a sale with free express postage? 

https://ebay.io/m/FjkgCc