We are selling reusable plates in Victoria, supplied by a local manufacturer who is a member of the Australian Packaging Covenant Organisation, committed to sustainability and environmental responsibility. Additionally, some of our products are imported through legitimate and ethical channels, ensuring compliance with all relevant regulations and standards.
Despite this, eBay has recently taken down our listings, citing "non-compliance" without providing a clear explanation. This decision has left us with the burden of spending significant time and effort to reinstate products that are already compliant.
In my opinion, eBay should have a more robust review system in place before taking such measures. Decisions should be based on clear and valid reasons that are communicated transparently, rather than simply labeling products as "non-compliant" and imposing unnecessary work on sellers. This approach is simply unreasonable.
I believe this issue may stem from top-level directives that are not properly managed at the execution level, leading to hasty and poorly considered actions. There seems to be a lack of proper oversight within eBay’s internal management, causing confusion and frustration for sellers who are trying to do the right thing.
eBay needs to improve its internal management processes to ensure that decisions affecting sellers are fair, justified, and communicated clearly.
