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I sold a working phone to a buyer. Two weeks later he wants a refund. What are my obligations?
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on 07-12-2017 12:41 PM
I sold the phone in full working condition (It was my daily driver).
Two weeks after receiving the phone the buyer messages me about software issues and would like a refund.
The funds already cleared my paypal account and I withdrew them. I had 'no refund' listed on my listing.
What are my obligations to the seller? I live in Australia and am not a business.
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07-12-2017
12:45 PM
If it is faulty or Not as Described and buyer opens a case for a refund, they will need to return it and eBay will refund irrespective of what you have in the listing.
Marking a listing No Returns only pertains to change of mind return.
Is buyer claiming faulty or is it change of mind ?
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