Item returned saying unable to deliver.....

[4564flossy]

I recently posted off a handbag to America and I used the address they have registered with paypal. It was posted registered with tracking. After I posted it she told me she didnt want it anymore, but I told her it was posted and there was nothing I could do about it now. 3 weeks later it was returned to me with a sticker on it saying it could not be delivered????. I rang aust post and they said there must of been a problem with the address. So I checked the address with paypal and it was the same. I have checked also with the buyer and she has given me the same address as paypal. Aust post could not give me a definite reason as to why it was not delivered. I have since refunded the purchase price, but the buyer wants to know why I didnt refund the postage. I asked her if she wanted me to repost it and she said no. Now she thinks she wants it to be re posted and then she tells me she doesn't  Im very confused with this buyer, I dont know whether to refund the postage if she doesnt want it re-posted. Im happy to pay for the reposting but I dont think I should pay for 2 postage charges. Or do I just refund the postage and Im out of pocket. I feel I have done nothing wrong here. Please help, where do I stand with this sort of problem

[shypansy · Accepted solution]

No, you should not refund the postage,  the parcel was registered etc,  so one would assume she would have had to sign for it, and neglected to pick it up in the hope she would be able to get her money back, 

You were obliging to refund the purchase price, and if she does not wish to repay the postage, then that is her problem.