Negative feedback cant follow up

[shaunr18]

I sold something on ebay but whilst this was up on Ebay the product was stolen by my ex and she left my house etc, had no way of getting the product, during this time the item sold and the ebayer had paid, i refunded the ebayer immediately with an email of apology as this is all i could do, the ebayer then left me negative feedback as i "just refunded him"... in my opinion i dont think i deserve negative feedback for this. I tried to follow up the negative feedback but it wont allow me to, maybe because i hadnt logged onto ebay for a good while.

Any ideas what i can do to correct this?... as its brought my feedback from 100% to 80%

[shypansy · Accepted solution]

I don`t think there is a time limit for follow up FB, but as you pointed out kazumi, the OP is in the UK, so they should be able to do it once logged in to their home site.

But as also pointed out, only 3 months to go and your 100% rating will be restored.