Top rated seller

[fetzerveeble]

Hello.

Like so many, I was looking at an item and thought to check the feedback score.

I'm not sure if putting the name of the seller in a post is allowed, but I'll try.

You can see the high negative feedback score.  Since Aug '23 it's sitting on 10.7% and the last month it's 20.4%  Yet, eBay says they are a top rated seller.

• One of eBay's most reputable sellers.
• Consistently delivers outstanding customer service.

Why are these sellers permitted to continue selling?  Clearly they're not a reputable seller, as the comments make clear.

From what I can see this is nothing new.  So, there's really no need to post a reply.  I just don't see why they have a feedback score system and it means nothing.

[sugar249]

Contrary to your comment the feedback score system does mean something.  Switched on buyers do actually look at the feedback, and determine from the comments if they want to buy or not.

When you click on an item,  the first thing you see is their feedback rating,  this should be number one for people to look at, they don't.

Feedback is a valuable thing,  sadly a large number of buyers don't read it until after they have an issue, and than complain.

[fetzerveeble]

Thanks for replying.