seller does not respond to emails regarding combining invoice. how to cancel order

[countessalmirena]

❝Hi and thanks for your reply. Purchased in Feb I think, They offered free postage so I ordered 2 cables that they stated would be sent Parcel Post but they posted them in an envelope which Aus Post picked up and charged me an extra $8.95 which is a bummer as the cables were around $17 for 2 so adding on another $8.95 means I could have purchased them cheaper elsewhere. Aust Post reckon that it has become very common lately causing many angry eBayers.

Cheers
Paul
P.S. I have emailed the seller and advised him that I am not happy and that he should send me another cable free of charge to make up for my extra cost.❞

With this additional information in mind, ignore my previous reply. It isn't relevant to your particular situation.

Have all of the relevant information ready (by which I mean PDF scan of any proof of your paying Australia Post for underpaid postage), and contact eBay Live Chat tomorrow. (I would first of all contact the seller again as I explain below, though.)

When contacting eBay CS Live Chat

Explain that you received the items in an envelope and were charged by Australia Post for the underpaid postage.

Point out that on eBay's Help page Postage rates for buyers, it explicitly states:

❝Increased postage rates after a purchase

Sellers can't increase their postage rates after you've bought an item without asking your permission to do so. If the seller makes a change that you don't agree with, and you can't resolve the issue directly with them, contact us and we'll step in to help.❞

Point out that by the seller underpaying postage, they have effectively increased the postage rate as you were forced to pay Australia Post the correct postage amount in place of the seller who failed to do so.

Provide proof that you were required to pay / paid this postage amount.

Ask to be refunded.

Stay polite.

Don't even go with your suggestion that the seller should send you another cable. A seller who deliberately posts in an envelope, knowing that this is an evasion of Australia Post fees for postage of this sort of item, is hardly likely to agree to give you that sort of remedy.

You may want to ask the seller to refund you the $8.95, but if you do, don't mention feedback as that could be taken as feedback extortion. Rather, just politely and calmly say that the seller is responsible for the postage costs, that the seller is responsible for packing the items in accordance with AP requirements, and that the seller is responsible for the underpaid postage cost. Explain that you are an unhappy buyer at presence, but would be glad to see the seller remedy the situation.

In fact, sending a message along those lines (prior to contacting eBay CS) will show a reasonable approach from you and may help you if you do need to contact eBay CS.