Seller says they are not responsible for missing item.
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on 23-10-2014 12:27 AM
Hello, I have read many time on these boards that :
It is against ebay policy to state in your listing : "we can't be held responsible for items lost, stolen or damaged in the post."
I agree, but where can I find proof that it is indeed against ebay policy.
I have searched high and low for it, does anyone have a direct link?
I have a seller who says she won't refund and can't be held responsible for an item that has not turned up.
It has been 3 weeks. From WA to NSW.
I was happy to wait a while longer but think I may need to put in a claim, she sent items in an envelope and says it is my fault for not purchacing tracking.
As a seller I take responsibility for missing items that I send in an envelope, and refund if they go missing.
But just incase she asks for proof about not being able to put the above terms in her listing, I would appreciate any help on where I could find such information.