on 19-03-2013 02:04 PM
Hi,
I sold a pair of jeans recently. The buyer has quite rudely contacted me and said they are the wrong size. They have said..
"I would like a full refund including postage and i will return these to you cash on delivery for postage. If you are happy to do this i will leave postive feedback for you."
Now my questions are,
does anybody know what 'cash on delivery for postage' is? Is this, me to pay the return postage?
I have asked the buyer to send a photo of the tag they are referring to - they stated that the inside leg of the jeans had a SKU number that included 12 on the end of it. According to them, it means the jeans are a size 12 and not a 10(as I said they were in the listing). I referred to the waistband tag which I am sure said a 10.
I am very happy to refund the item and postage if I am in the wrong, I'm just not sure I am though.
Does anyone have some thoughts on what I should do?
Thank you very much