A buyer claims that they did not receive an item which I had sent on 7th December. It was $9.30 plus 1.70 postage, sent as a prepaid letter. I guess Paypal would under these circumstances find against me in a dispute, as I did not send it registered or trackable. So, I figured to offer a refund is probably the thing to do. Should I offer the full amount or purchase price without postage? Also, goint through paypal, I will be credited their fee. Is there a way to get the ebay valuation fee reimbursed? Obviously the amount is peanuts, but just curious how this works in principle. Thanks.
