Winning bidder has changed their mind, have sent it to the second chance and didn't sell. How do I cancel the transaction so not to get cha

[08explorer1]

The winning bidder changed their mind on my item, so I sent it to the second chance offer, who didn't buy it either.  How do I cnacel the transaction so that I don't get charged the sold fees?

[mini*lindy · Accepted solution]

there were two ways you could have handled this matter

1. when your first buyer decided they didnt want the item you could have offered them a Mutual Cancellation, then, if they agreed, and IF they could have bothered answering eBay's cancellation request email, you would have had your final value fee refunded, and would be free to offer item to the underbidder.

or

2. you wait 4 days, open a non payer dispute against the first buyer, wait another 4 days and close the dispute.

this would get your fvf back, guaranteed,, as well as issue the time waster with a strike AND neither party would have been able to leave feedback.

no underbider is obliged to accept a 2nd chance offer, so you lost out there too.

you can still open a non payer dispute against the first bidder to get your fvf$ back from eBay, and the strike will mean that once they have 2 strikes, they will be blocked from bidding by many eBay sellers, who are sick and tired of these bidders not going thru with a sale.

[*sparklz* · Accepted solution]

You have 2 choices

You can wait 4 days from the sale date then open a non payer dispute and then 5 days later close the dispute to get your fees back and give them a well deserved non payer strike.

or

You can send them a message and ask they will agree to a mutual cancellation to release them from the sale and if they agree then send them that.

In doing this they get away with stuffing you the seller around and are free to do it to others with out possible repercussions.