buyer misunderstood item discription

[maricatitch]

The buyer left the negative feedback before trying to resolve the issue. The buyer misunderstood the title, sounded like she didnt read my auction discription when I stated as ' only 1 book is for auction' and I meant the buyer have the choice of up to 5 books to get. The only mistake I beleived I made was I thought I could list multipe item - but I could not because I am just an amateur seller.' Max 5 books' is ringing in the buyer's head as it was stated so in the title and she emailed me that I decieved her. I am non native English speaker, but I flown myself how 'max 5 books' becomes 'for 5 books' in the buyer's head. Still, I am accepting my failure of 'misleading title' and  I offerred refund or sending additional 4 books if she believed that was what she was expecting for the price she paid. No reply yet and I don't think I deserve this kind of punishment that the buyer only has a power to drive these kind of situations to rate me negatives when she ignored 'bidding for only 1 book.' I also had a similar case that the buyer rated me neutral after picking up the items from my house, not mentioning anything there but when he went back home to decide to complain 'the item was not as advertised' - I dont remember I 'advertised' the items at all - I have just described the item as I thought it was genuine explanation for the items. Why ebay would let this happen and allow them to make me down. Surely eBay should change that nobody can leave a negative/neutral feedback until going through resolution? I really would like to apeal my case somewhere but I cant find anything that suits for my need!