buyer no communication in 5days. I sent two emails/ no response where to go from here?

A buyer has not paid or contacted me even though I've sent 2 emails, including empathy if they were having personal problems. Some of their feeback indicated they were prompt payers, so this is confusing.  But I really don't want to wait any longer and would like to give an underbidder the option to take item.  Looking for guidance.  Bye

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