does anybody else have problems receiving feedback from buyers?

[jackie8410]

 Hi All,

I am only a small seller mostly DVD's, I try to make sure that as soon as the buyer has paid I get their Items off to them, either the same day or the next. I describe my Items accurately & take special care when packing, I also keep in touch with the Buyer by letting them know that their Items are on the way. I was leaving feedback straight away for the buyer, but found that I had to chase them to leave feedback for me. Don't get me wrong the majority of my buyers are great & I show that with the feedback I leave, however there are at present a few who will answer me if I ask if they have received their Items, but then won't leave feedback  is anybody else having this problem & if so what are you doing about it? I would really like some feedback (lol) I understand that feedback is optional, does that apply to the seller as well? Any comments welcome.

Jackie

[kopenhagen5]

Feedback is voluntary for both buyers and sellers.

Similarly if you go to a restaurant and eat, some diners will log into their google account and leave a review, others don't even know google review exists.

Within the last year I have had more buyers that have not left any feedback at all.

I would say my buyer feedback rate was around 80-90% and now probably around 60%.

I am not concerned about getting any feedback, only if there is a problem but I under-describe my items and always pack them really well. So I am confident all is ok.

I would never chase anyone for feedback, it's up to them.

But I mostly only leave feedback after the buyer has. My reason for doing so is that all reminders of a transaction disappear in selling once the seller has posted and left feedback. It is my way of keeping a tab on whether an item potentially hasn't arrived.

It also means if a buyer turns out to be unreasonable, I haven't given them anything positive on their account.

[shoppingbag*]

No feedback is better than when they leave you three stars for postage time, when it was posted within an hour. Three stars for postage cost of $2 when I supplied the padded envelope.  I now put a note in with each parcel, explaining that it is important to me to know that the item has arrived safely and they are happy with it, please take a moment to leave feedback to let me know. I know others aren't concerned about receiving feedback, but it worries me that if not received, they can come back in 60 days ? or is it 90 days now? and complain about something wrong with the product, which they have probably caused themselves in this time, and then leave a negative feedback.