eBay not giving refund for voided shipping labels

[coffeebooks]

Hi,

I'm new to this discussion board. Nice to meet you.

I bought labels for 2 items that I sold (this was in August). However, I changed my mind and voided them.

I spoke with eBay customer service and they told me that I didn't need to do anything else. The money for the labels will be credited to my eBay account or refunded back into my PayPal (which I chose to do). That was 2 weeks ago. The money I paid for those labels have not been refunded to me.

I manually paid the eBay fees, including the labels, so I think that is why. But eBay said that they would refund me for the labels regardless because they haven't been used.

I just want my money back. Surely it can't take this long to void and refund labels.

Next time, I think I’ll just let eBay take the fees out automatically to prevent this from happening again.

Is there anything I can do to get my money for the labels back?

[davewil1964 · Accepted solution]

As long as you canceled them within 5 days, you are due a refund.

However there is a 25 day delay on the refund, to ensure the labels haven't actually been used. So you have another week and a half to wait.

[coffeebooks · Accepted solution]

I see. Thank you.

I guess I'm just impatient. ^^;