ebay contact number

[gp2626]

Problems with a seller & giving a tracking number but item not delivered - now wants payment - can't contact ebay - CHAT just doesn't work!!

They used to have a phone number - NOW NONE LISTED!! CHAT to a ROBOT!!!

GP2626

[lyndal1838 · Accepted solution]

Live Chat would be closed now....try again tomorrow.

The phone option has been closed down for months now due to the coronavirus.

I don't really understand your problem....can you give a bit more detail please?

[shoppingbag*]

---

@gp2626 wrote:

Problems with a seller & giving a tracking number but item not delivered - now wants payment - can't contact ebay - CHAT just doesn't work!!

They used to have a phone number - NOW NONE LISTED!! CHAT to a ROBOT!!!

GP2626

---

I don't understand "the item did not arrive and seller now wants payment"??? You would need to pay before an item is sent.

[gp2626]

No she paid & I posted it with the tracking number advised & with Australia Post tracking. After 3 weeks & non delivery rather than check with me she's put a request through ebay for non delivery & refund! I've spent ages on the phone to AP checking where it is which she could have done but now wants a refund even though tracking number was advised! I can't get any HELP from ebay whatsoever - the ROBOT on the end of CHAT line is hopeless.I can't even find an address to email them!! HELP PLEASE.

[twyngwyn]

go to HELP (top of page) and go to 'Live Chat"........call centres have closed due to covid-19

[gp2626]

Thank you for your help with the CHAT facility on ebay - I didn't find it worked & it was like dealing with a ROBOT!! Someone has opened a case on ebay re non-delivery of item - posted 3 weeks ago & tracking number advised - ebay now states I have two days to refund the money! I've advised tracking number & think it's unfair that they are now hounding me for non-delivery of an item posted with Australia Post in Australia Post satchel with tracking & number provided! Called Australia Post & spent 25 minutes on the phone - the purchaser could have done same & advised her all of the above!! HELP1!

[sandypebbles]

Does the tracking number show the item was actually delivered?

Did you post to the address shown in PayPal ?

[gp2626]

No the tracking show that the item is still in transit - Yes I posted to the address shown on PayPal - I thought that as I had advised her of the tracking number & posted with Australia Post in an Australia Post satchel with tracking then the onus was on her to follow up & not ebay now to tell me to refund the money - otherwise what's the point of us paying the expensive sum on Australia Satchels with tracking if this happens!! Really not happy & can't contact ebay - CHAT LINE is just a waste as it's automated by a ROBOT at the other end!!!