i made a refund to a customer for postage but she keeps saying she has'nt received the amount.

[nellsbuddle]

i refunded postage amount to a customer but she keeps saying she has'nt received the amount & i can't find the refund transaction & she is demanding the money.

[davewil1964]

Did you refund through the eBay sale?

If so, it will show in your payments tab.

If not, you probably have no proof. Unless you used Paypal.

[*casey*]

To add, make sure the buyer knows a refund may take a few days and it will go to their original funding source