Howdy 🙂
Have just received my first neg, after a MUTUAL cancellation due to finding new and unaccepatable damage to item. Refund issued immediately, and all very civil. My understanding of the feedback system is that unless payment is made, the option to give feedback is disabled. So how, if the system automatically removes the 'paid' status upon refund, is the feedback option still enabled? It's directly contrary to the policy of 'no payment, no feedback'. Hoping someone can enlighten me.
Cheers, and thanks in advance.
