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partial refund and final value fees
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on 20-11-2012 01:35 PM
Hi, does anyone know after I give a partial refund and and sent a cancellation request but the buyer doesn't respond within 7 days, do i get my final value fees back if I close it manually? Does anyone know who I can email about this?
I wish to give my buyers the option of returning but I realise if I sell high value items, Im actually out of pocket even if i charge a restocking fee. Im now forced to not giving returns. Any ideas?
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20-11-2012
03:37 PM
There's nothing wrong with the item, the buyer simply changed their mind and want to return the item for a partial refund. They agreed to the restocking fees.
My point is, ebay still charges me a full fee for a transaction that didn't eventually go through.
I can't prevent people changing their minds, if item was not as described or faulty its a different story.....
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