postage discrepency

Hi!   A buyer has won 2 of my listings. The postage stated $8.25 for each item.  I adjusted the postage for both items to be posted together, which came to $9.95.  She emailed me saying that the postage in my listings state "free postage". I looked up my listings to check, and it does state $8.25 postage. I emailed her to have another look at the listing, in case she may have mis-read it.  She emailed me back saying that she will still purchase and pay for postage, but is telling me that her listing states "free postage". Can someone please tell me why she insists that it states "free postage" though when I look up my listing, it states $8.25 postage. Thanks

Accepted Solutions (1)

Accepted Solutions (1)

If this is for the meerkat toys, the postage shows to me as $7.20 for each one. There is an ongoing glitch with phones and tablets that sometimes shows items as free post, it might pay to warn your buyer of this if that is how she veiwed your items, as she will need to read all of the listing in future or she may strike this again.

Answers (0)