eBay

peterl6346

I have just bought an item on ebay Buy it Now price and paid for it through Paypal. Now I get a message that the seller has refunded me the money with out me agreeing to a refund. If I buy and pay for an item, I own it NOT the seller. Please elaborate on ebay's policy.

leatherland1

Hi, this is John. Regarding the blocked buyers list, I seem to remember some advice given on this board some time ago, (I think from memory that it may have been from Kopenhagen 5) that said, -- after blocking a buyer, a seller could also click a box to stop further communication from that buyer. I have blocked a buyer, but could not find the box to stop further communication. Can somebody please tell me if that box is still available, or perhaps been move to another page? Regards, John.

shoppingbag*

I wish to list some items as "pickup only" and it would seem logical to message the buyer for their phone number after the sale so we can arrange a pickup time as well as to give them my address. However, according to an eBay policy, personal information can't be passed via their messages. So, there must be some other way. Some advice on this would be greatly appreciated.

2_aces_for_me

Can a company sell an item, under a variety of different names ? And can that same company using thos different names say their are based in Australia, when they're not ? Then do the screen capture when they get a NEG score ?

time*worn*style

Postage cost can't be calculated. Please enter a valid postcode. this is the error message on my listings even when putting in real postcodes. I have checked and cant see anything amiss Any ideas why this is happening? thanks!

bullgun

why is ebay taking funds for postage fees that I charge the buyer?

jaffajulie1974

When I put photos into my listing a lot of them come out sideways even if they are right way up in my photo lists. It is taking so long to put photos on with the time taken to rotate them that I feel like giving up using Ebay. Help!

goshoppingzy

Hi, reported by customer that they can't found the postage fee on my items. Why?

nadjahughes

Hi Has anyone else had this problem. I have a buyer who purchased a dress for an event and requested I post this Express Post. I did so and sent her the tracking number. The dress arrived the day after her event. This is unfortunate and I feel for her but it is not my fault. After several emails backwards and forwards where she swears black and blue that I sent her the item regular post and not Express, even after I have given her documented evidence that I most definitely sent it Express Post. She then puts a really unpleasant and nasty comment on her feedback alluding to my dishonesty and unhelpfulness. Believe me when I say, if I thought I was at fault, in any way, I would have no hesitation in offering her a refund. However, she has been aggressive from the start, accusing me of dishonesty was the final straw. Ebay have consequently removed this from my feedback as they have checked things out and can verify that I am not at fault. It clearly states on the Australia Post website that there are some areas that cannot guarantee next day delivery with Express Post. There is even a calculator on their website that you can enter your own postcode and then the postcode of your customer and it will calculate the fastest way to post the item and how long it will take. She obviously did not read the fine print. She has now requested a refund, stating "Wrong Item Sent" as the reason and then detailing in her comments that I sent the item regular post and not Express as the reason for wanting to return the item. I have spoken to Ebay Customer Service who have sent me an email confirming that I did everything correctly and that I am not at fault. I also contacted Australia Post who confirmed the same thing and sent me an email to forward to her and I sent them both to her without any further communication from me. I am now waiting to see what happens next as the returns request expires tomorrow and as I am clearly not at fault, I refuse to respond. On Ebay Customer Services advice, they have said to ignore it and wait to see if she escalates this and asks them to step in. I really don't think she has a case at all, but I am not a confrontational person, I hate unpleasantness of any kind and I feel I am being bullied here by my customer. How nasty could this get? What are my options? Any suggestions how to handle this, I really don't want any further communication with her as I am 100% in the right!

c15caterpilla

can someone pls tell me exactly what Good until Cancelled means pls? I thought it meant that a listing stayed up ad infinitum. But im not sure. Is it better than 30days with auto relist? I have an offer of 100 listings and ive used Good til cancelled on most of them so far. did i make an error?

clandestine2

Ebay needs to actually service their users ! Wrong numbers, endless waiting and no result. There must be a better way !!

beatrau-w04pg4f8t

Hi, Do I need an ABN to sell on ebay store? Thank You

fa075100

The email gets sent to me?

sunrise1100

The re-sell section freezes up and want respond.

cavemanstuff

I was listing items a couple of days ago with my templates now they have dissappeared. can they be retrieved?

*kazumi*

I have entered the size and weight correctly, selected the service but it does not show postage in the listing. When you click the calculate link there is a message in red " Postage cost can't be calculated. Please enter a valid postcode." But does not matter which postcode I enter the same thing happens. What is wrong? Other sellers' items in my search have the calculator working Does anybody have any idea?

lyn6823

A new to ebay Buyer purchased an item on Friday evening, by Saturday morning they had sent numerous email saying "Cancel order" and "Refund" (with no explanation as to why they want it cancelled. I have sent a Cancellation Request but I cannot refund their payment as I have not yet received it in my bank account, and probably won't receive it until Monday or Tuesday. What is the safest way to refund their money (once it appears in my bank) and what happens if they don't agree to the Cancellation Request?

murray9373

Hello, I recently sold an item on Ebay however when I went to record the sale I incorrectly deleted the item rather than recording the item as being sold. Now the person who purchased the item has informed me that they are being blocked from further purchases on Ebay because I have not cleared the item they purchased from me (which I incorrectly deleted instead of recording it was sold). How can I correct this error so that the purchaser can continue to purchase other items on Ebay?

williezn

My my item is still live on ebay and still counting down after a buyer has said they have paid buy now into my paypal account,i recieved an email from paypal to confirm the payment but payment is still pending,there is no such activity on my ebay listing confirming a buy it now ? is this a scam?

*kazumi*

So, I got my $30 voucher and read the T&C, which said that I can only redeem it against the cost of item, not shipping. Fair enough, but does it mean I cannot buy something that has free shipping? I cannot see that mentioned anywhere. Has anybody else used these vouchers? Last time I got one, I bought something I did not really need and then the voucher was not accepted; I called them and was promised that the value of my voucher will be refunded to me, but even after another several calls it never came through.

filgirl-1

I have an ebay store on ebay USA even though I live in Canada - this gives me the advantage of selling in US dollars. In the last two weeks I have listed 50 or 60 items that are of particular interest to collectors in Australia and New Zealand. When I go to ebay Australia and search for my items they don't come up. Listings by other sellers in Canada and the UK do come up. Is there something wrong in my listings or settings? If so, how do I fix it?

jaffajulie1974

Thank you to kopenhagen5 and robboscoke and one other ebayer who all helped me with my problem. It was my crome browser that was the problem and I changedto firefox and can now access the items I want to look at.

anndisimon-0

Hi eBay may I resist my Tiffany&Co neklace after all the people didn't pay so the list you can do is to allowed me to resist the item

juliejaffa74

Could someone please give me the step by step way to look at items that are for sale or sold so I can work out my pricing. Tried search with name of item and get told there are 3 of them but despite clicking on view I stll can't access the items I wish to see. Have also tried going through catergories with the same result. Have been away for a while and did not have this problem before Ebay changed their systems.

kawaro

trying to list but fees coming up as $1.65 for ad; have not had free listings this month

colleen5811

Hello, I put an item up for sale on ebay and had an offer I accepted however buyer never paid and didn't respond to any of my emails. I took it to resolution centre but not sure what outcome was as I was still chared a fee for selling my item. I have relisted the item and would like the fee refunded or given back as a credit. Please advise Colleen

mazzaf1

I listed my item for $4500- but sold for $4000- Buyer cant pay on PayPal as wont accept

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