unable to supply sold goods

I have 2  identical coins for sale.

I listed 1 in one listing then erroneously listed both in another listing.

both sold but I only have 2 coins when I have to supply 3.

I have emailed to winner of the 2 coin sale suggesting a half refund or replacement with another suitable coin but no reply yet.

 

What policy/rules are in place?

 

Any guidance is appreciated

 

Accepted Solutions (0)

Answers (0)