was in hospital missed paying 2 people need help urgently

my probem is i have ruined my ability to buy as a message appears some buyers wont sell to me for 12 months. i have no date when

 

 this happened about 10 months ago. i am a purple buyer  100 items in last 12 months. alwys paid immediately as all sellers have reported that i am a great buyer. missed these 2 due to emergency operation. Notified the sellers and was told that they could do nothing.

 

 

 

 

 

this account is rectified. can someone tell me please. or who do i phone or contact need no or email address to help rectify. thany you very much. PETER

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