99% of buyers asking for pick up never turned up

I sell some old video games. I don't list local pickup as an option. Still, many poeple ask for pickups. So far I've had around 30 such cases. I always replied politely, answered all their questions, and gave them my address.

 

What I don't understand is, only 1 out of these 30 actually turned up. The rest of them just disappeared for no reasons. A few of them said "Sorry I changed my mind", the majority just vanish.

 

I live in Melbourne's inner East, reasonablly easy to reach. I find this quite strange. For a while I refused all pickup requests. Some got angry and asked me why, and I just ignored them.

 

This morning, I got another "urgent" pickup request and needed my help "ASAP". Initially I was going to refuse again, but then I felt sorry and decided to give this person a go. I asked for the tine he / she would turn up as I can't be commited staying at home entire day.

 

And of course there was complete dead silience. No replies.

 

I think this is the very last time I'll ever bother with any pick up requests.

Message 1 of 34
Latest reply
33 REPLIES 33

99% of buyers asking for pick up never turned up


@digital*ghost wrote:

@countessalmirena wrote:

Oh, I think I know exactly what you mean, digital*ghost.

 

The people who become most offended are the ones who say things like "But I wouldn't mind having people walking through the house if I'm there" or "I don't mind being there to let people browse through my stock room if it means more sales" or "I don't care what the neighbours think since I know they're wrong"... because their view, preferences, stance and limits are the ones that you should take on, if you would only acknowledge it.


Nailed it 🙂 They don't think about other people having different circumstances and / or preferences, they just ascribe their own to everyone and seem shocked when they find out not everyone is the same. One buyer I had got aggressive when I declined, and while they said they understood I might not want people coming to my home, they didn't see why I couldn't just meet them somewhere (they lectured me about it and said "it's not hard!", and I just sat there wondering how they could possibly know something like that wouldn't be hard for me, like I could be wheelchair bound with no access to transport for all they knew. Maybe it wouldn't be hard if I had plenty of free time, a car and - perhaps more importantly - the willingness to meet someone who has just been incredibly rude to me, but they went straight on the BBL after that Smiley LOL ). 


I would report them to ebay too.

 

I once had someone randomly message me to litterally tell me I was a bogan for selling the free DVDs off caravan and 4WD magazines. I never bothered to respond, but I would assume it would be obvious that some people want to get back issues of them. I've also had messages from customers who were extremely grateful that I had the disc they were looking for.

 

Anyway, I blocked and reported him.

Message 21 of 34
Latest reply

99% of buyers asking for pick up never turned up


@digital*ghost wrote:



I allowed pick up when I sold casually, and even bused into the city once to meet someone half-way, but things changed when I opened the store. 

 

I now have a firm routine for my work days and trying to accomodate random pick-ups, meet-ups or drop-offs  would be difficult. I also don't want the little spare time I have on the weekend or evenings interrupted, I don't want to stand at my front door awkwardly holding out little baggies of things and possibly get the neighbours whispering about what those bags contain Smiley LOL, nor do I want to take strangers into my stock room - which a lot of people who request pick-up seem to be keen on as they usually ask me if I have a phyiscal shop where they can come in and browse. I have a lot of different things, my stock room is my personal version of an [inordinately messy] candy store and I know it would be for a lot of my clients as well, but this would mean leading them through my whole house, which is a very private space for me even though it's also my workplace, then standing there while they are just there. Looking.... at my stuff. Smiley Embarassed ). 

 

Along with all of the practical considerations, I know I am far too anti-social and introverted for all that, lol. It's why I chose online selling as a career in the first place, I guess. Smiley Very Happy

 

(PS when I mentioned people being unreasonable jerks, it was more the ones that get angry when I say no, there's plenty of people who are accepting to understanding, but others act like I've just personally insulted them as well as intentionally inconvenienced them. None of these people ever know the circumstances of the person selling the item[s] they want to pick up, but they act like they just assume a complete stranger on the internet is able to accomodate whatever they want, and is therefore obliged to do so). 


I totally understand and if i were running a business, I would be the same.

If you had an actual shop or warehouse that was open to the public, that might be different as you would have your operating hours and people dropping in would not be inconveniencing you.

 

But pick ups when you are not set up for that can be inconvenient. You do have to commit to be home for a certain period. People do stand you up & often without even a text to say they have changed their minds. (That's FB & GumT)

I particularly hate the attitude that meeting someone would be 'easy'. I once sold a pair of shoes and the first potential buyer expected me to go into the city, where she worked, to show her. It's 35km away.  I countered and said I could meet her-at my local shopping centre.Smiley Happy I didn't think she would like it when the situation was reversed and I was right.

Going to a meeting place is inconvenient and costs money.

 

And with home pick ups, you are entitled to privacy and secirity.

Message 22 of 34
Latest reply

99% of buyers asking for pick up never turned up


@countessalmirena wrote:

Oh, I think I know exactly what you mean, digital*ghost.

 

The people who become most offended are the ones who say things like "But I wouldn't mind having people walking through the house if I'm there" or "I don't mind being there to let people browse through my stock room if it means more sales" or "I don't care what the neighbours think since I know they're wrong"... because their view, preferences, stance and limits are the ones that you should take on, if you would only acknowledge it.


I completely disagree with this.  In my experience, the ones who are the most offended would never allow anyone else in their house, nor would they find it convenient to meet up with a buyer.  It's always about THEM and nobody else matters.  I have a sister who won't let anyone else near her computer or sound system, yet she thinks it's okay to come into my house and rearrange those things.  When I used to sell Avon it was always the ex-Avon sellers who were the worst customers, yet they too complained about customers who didn't do certain things (which they were the worst offenders at).

Message 23 of 34
Latest reply

99% of buyers asking for pick up never turned up


@digital*ghost wrote:

@springyzone wrote:

I find that pick up itself is a fine concept, but like anything, it depends a lot on how reasonable the buyer is and that you can't know till after the fact.

I've done a lot of pick ups, both as buyer & seller.

My last buyer was a FB woman who seemed eager to pick up. Maybe she expected to come round right then & there (it was 9.30pm). The  next 2 days didn't suit so she made an appointment for 3 days later, changed it twice, didn't arrive at all, then next morning messaged me to say she would pick up at 11am that day! No "Sorry" or "Are you free?". When I replied it would have to be by 10.30am or after 2pm, she replied that I was making it too difficult so forget it.

 

So my attitude now is a bit soured. I must admit I have had a lot of great buyers but looking back, I think the key is if they are reasonable from the start, keen to fit in with a time that is mutual (not just what they want) and are willing to commit to a narrow time range eg 10am-10.30am. If they don't turn up, that's the end of them.

 

Pick up carries with it a slight security risk. Unless it is a heavy item, maybe furniture, I would not let strangers into my home. I have an enclosed front porch. They get no further than that.


 

I now have a firm routine for my work days and trying to accomodate random pick-ups, meet-ups or drop-offs  would be difficult. I also don't want the little spare time I have on the weekend or evenings interrupted, I don't want to stand at my front door awkwardly holding out little baggies of things and possibly get the neighbours whispering about what those bags contain Smiley LOL, nor do I want to take strangers into my stock room - which a lot of people who request pick-up seem to be keen on as they usually ask me if I have a phyiscal shop where they can come in and browse. I have a lot of different things, my stock room is my personal version of an [inordinately messy] candy store and I know it would be for a lot of my clients as well, but this would mean leading them through my whole house, which is a very private space for me even though it's also my workplace, then standing there while they are just there. Looking.... at my stuff. Smiley Embarassed ). 

 

I used to discourage people because they'd come here and window shop and I'd be left to put everything away afterwards.  I don't mind a bit of work if they actually buy something but when I'm left exhausted it's too much.  I'm not set up like a shop and have to get things out to show people and it's a lot of work, which they just don't appreciate.  If it sells online it takes me a maximum of two minutes to find what sold because it's so well organised, but when people visit I end up with stuff all over the place.

 

I decided to allow a woman who lives just around the corner to come but I had strict rules, but of course they soon went by the wayside.  I told her to look at my ebay listings first and make a list of what she wanted, but one day she came and asked what I had in a particular theme.  When I asked her had she seen the ones on ebay she went on and on about how terribly busy she's been and just didn't have time to look.  In other words, she couldn't be bothered taking two minutes to look at my ebay listings and preferred me to take half an hour to get them all out to show her.  She thought she was far more important than anyone else and everything she said conveyed that, though she'd be oblivious to it.

 

A couple of times she'd tell me she wanted something specific but when I got it out she'd take half an hour to work out how much she needed - something she should have done before she came, but I'd have to stand around all that time waiting for her.  With my health problems I have to pace myself and I can't afford to stand around for a couple of hours when the job should only take half an hour or less.  Around town she's considered the ultimate drama queen and always has to talk about her ailments and be sicker than everyone else.  I can put up with a certain amount of rubbish from buyers but when I got to the point I could barely stand I pulled the plug and said she couldn't come any more.  My health isn't worth sacrificing for people like that.  She only bought the best stuff that I can easily sell to others so I haven't lost anything.  She's bought from me on ebay since but that's okay so long as I don't have her here.  If she acts up I'll block her so fast her head will spin.

 

Buyers have no idea how much work is involved behind the scenes for sellers.  It's enough to keep up with the good buyers without letting the others waste my time so I have no hesitation in blocking anyone who thinks it's okay to waste my time or to try and dictate to me.  I once had a woman from the US beg me to sell her a particular fabric because the person who'd cut her project out did it wrong and I was the only person selling it in the whole world.  Sorry, not my problem!  She should have been more careful who she trusted with it, and how did I know the same thing wouldn't happen again?

Message 24 of 34
Latest reply

99% of buyers asking for pick up never turned up


@brerrabbit585 wrote:

@countessalmirena wrote:

Oh, I think I know exactly what you mean, digital*ghost.

 

The people who become most offended are the ones who say things like "But I wouldn't mind having people walking through the house if I'm there" or "I don't mind being there to let people browse through my stock room if it means more sales" or "I don't care what the neighbours think since I know they're wrong"... because their view, preferences, stance and limits are the ones that you should take on, if you would only acknowledge it.


I completely disagree with this.  In my experience, the ones who are the most offended would never allow anyone else in their house, nor would they find it convenient to meet up with a buyer.  It's always about THEM and nobody else matters.  I have a sister who won't let anyone else near her computer or sound system, yet she thinks it's okay to come into my house and rearrange those things.  When I used to sell Avon it was always the ex-Avon sellers who were the worst customers, yet they too complained about customers who didn't do certain things (which they were the worst offenders at).


Well, there's something in the example you give. That sounds quite bizarre, brerrabbit; I don't think I've encountered anyone who would rearrange my computer or sound system - certainly not without asking. I have no problem with anyone wanting to use one of the computers, but do you mean that your sister would change settings and delete programmes or upload something potentially virus-ridden?

 

Re sound system - I take music seriously. I don't have the perfect system set up with speakers inside a cathedral-shaped room, but have a setup than can be transported - superb sound quality. No one has tried to mess with it... and I have never tried to mess with someone else's. If the case arises that I need access to someone else's system, I cannot see myself sauntering over and helping myself without permission.

 

Avon! That brings back memories of my mother using her newly obtained licence and not a huge amount of driving confidence to drive around (with the children in the car) with her Avon catalogues and samples. I can't remember for how long she did Avon selling, but she got a Cornishware baking dish out of it (selling points?) and another product which I think exploded when I used it in the oven as a 13-year-old trying to teach myself cooking.

 

Are you talking mostly about people who have experience in something and who then wield that experience like a mallet? Or also about people who have rigid boundaries and won't bend?

Message 25 of 34
Latest reply

99% of buyers asking for pick up never turned up


@huatao1975 wrote:

 

 

There was one time, someone wanted to pick up a DVD player, and this person rocked up early in the morning, dressed in full black top to toe with a mask like a ninja, I let my wife watch over me through the window and have mobile phome number ready on the '000'. And it turned out to be some kind of costume.

 

 


Wow. I was just imagining someone pulling that routine in the US, and getting shot before they got halfway to the door.

 

Except at Halloween, I guess.

Message 26 of 34
Latest reply

99% of buyers asking for pick up never turned up


@lupercal wrote:

@huatao1975 wrote:

 

 

There was one time, someone wanted to pick up a DVD player, and this person rocked up early in the morning, dressed in full black top to toe with a mask like a ninja, I let my wife watch over me through the window and have mobile phome number ready on the '000'. And it turned out to be some kind of costume.

 

 


Wow. I was just imagining someone pulling that routine in the US, and getting shot before they got halfway to the door.

 

Except at Halloween, I guess.


Good grief, I had missed that bit of the post. The person would not even have made it to my porch. Fancy anyone wearing a mask for a pick up. That denotes a certain lack of common sense. Surely they realise no adult would be particularly welcome anywhere (except their Fancy dress party) dressed like that.

 

@ Brerrabbit585

It sounds as if you had some very  inconsiderate customers. There is no way you should have been expected to stand around for half an hour while someone made up their mind about something or asked to see half your stock. 

I think there are some people around who just think of themselves and their own needs and no one else's inconvenience.

It happens everywhere, not just in selling.

I remember when I was teaching a colleague had a man who didn't turn up for his parent-teacher appointment time then rang and said it had been inconvenient to get there on time from work so could he have another time. He wanted 6.30pm on a Friday. The teacher beat him down a bit to 5.30pm as she knew he worked locally. He didn't front up for that either and she had waited especially for him and kept waiting till almost 6pm.

Then he wanted another later time. We all told her-don't let him dictate, offer him 8.15am or 4pm, some time like that. 

 

I don't believe any of us owe it to anyone to do their bidding just because it is what they want.

Message 27 of 34
Latest reply

99% of buyers asking for pick up never turned up

My worst two customers were the woman who lives around the corner and a friend's mother.  It was the same friend who told the other woman I sell fabric.  When her mother was here a few years ago it was a lovely little game (for her) to get me to find matching fabrics and pull heaps of stuff out of the cupboard to show her.  She asked me to hold about $100 worth of fabric but I never heard from her again.  I'd regretted selling one of them so I was glad I could keep it but I was annoyed that she wasted about three hours of my time and then I had to spend another couple of hours tidying up when she'd gone, all for nothing. 

 

Unfortunately they don't see the work I have to do afterwards and they treat me like a shop where you can walk in and drool all you like but never buy.  I don't have the space to display stock like that so I won't be having anyone else here unless I know they're a big spender and they know exactly the sort of thing they're after.

 

Last year I sold over $500 to a woman on facebook and she detoured to do a pick up on her way home to NSW from SA.  She'd already paid for what she wanted before she came and she didn't hang around. I don't mind if people do that - it was a prod to give my house a much needed tidy up.  I've got about $1000 worth that's been paid for since last July and the woman is working only half an hour away but keeps putting off coming to pick it up.  I had another one who wanted to layby for months on end and not pay a cent until she was ready for me to post it.  I was just a free storage unit for her.  After four months she wanted to put it off yet again but I saw her buying from others (and paying straight away) so I sold everything she wanted to other people and blocked her.

 

My sister thinks I'm inferior to her because I'm not stinking rich like her, and also because I'm not married.  She's a violinist and has a pretty highly trained ear so nothing but the best is good enough for her.  I'm not sure what sort of acoustics their bluestone house has but she has a Bose (her husband had no say in that).  I've had singing lessons but will never reach her level of expertise so I'm quite happy with my Sony sound system, but on one of their rare visits she insisted on rearranging it because I "didn't have it set up properly".  I asked her to leave it alone but she insisted it had to be fixed and totally ignored me.  While she was doing that her husband sat down at my computer (without asking) and started to run a defragmenting program.  In those days I hadn't even heard of defragmenting and it tied up my computer for hours. 

 

Not that long afterwards I was reading a church article for teens on how to conduct oneself in other people's homes and one of the points was not to touch electronic equipment without asking.  I sent a link to my sister and said this is the sort of thing they should be telling adults, not just teens.  She wrote back and said that was extremely basic and there's something wrong if adults don't know it, so I replied and said something about having a visitor who rearranged my sound system despite me asking them not to, and someone doing stuff on my computer without asking.  She obviously knew who I meant because she went silent for six weeks after that, and of course there was no apology.   If I touched their computer or sound system it'd be like a volcano erupting but I obviously don't deserve the same respect as them.  Last time I told her a couple of home truths I didn't hear from her again for about six years - BLISS!!!

Message 28 of 34
Latest reply

99% of buyers asking for pick up never turned up

I'd say that your sister doesn't realise that she is being overbearing while actually being overbearing. (But it does sound as though she is ignoring your requests in your own house, and that something in her manner is making you feel as though you are not valued or your views and wishes respected.)

 

She may be one of the mallet-bearers. It reminds me of that bit in Measure for Measure where Isabella berates the sanctimonious Angelo (a hypocrite - he's a sapling of long-suppressed lust):

 

❝O, it is excellent

To have a giant’s strength; but it is tyrannous
To use it like a giant.❞
 
To bend this quotation more aptly:
 

❝O, it is excellent

To have the knowledge of sound and space; but it is arrogant
To use it like a braggadocio.❞
 
All very well if you asked for her advice - but you didn't! It's offensive for someone to ignore the owner's request to stop moving things or using things. If you wanted to set up your system to sound like a 1912 gramophone, that's your right.
 
Have you tried to express to her that you perceive her manner to be putting you down and devaluing you? I can't see that whether someone is married or single has any bearing on their value as a human being... and while having more money than one knows what to do with has some benefits, it doesn't change the worth of the soul. More power to your sister for being a violinist; that's not a free pass to diminish other people's qualities and talents, no matter the level.
 
I truly hope that things can work out... I am always saddened by splits or conflict or unease between family members.
 
(Re the defragmentation, I must admit that I am completely astonished that your sister's husband didn't ask your permission. Nice thought but holy Monopoly board, not asking before going ahead would be a GO TO GAOL. GO DIRECTLY TO GAOL card from me.)
Message 29 of 34
Latest reply

99% of buyers asking for pick up never turned up


@brerrabbit585 wrote:

 

 

My sister thinks I'm inferior to her because I'm not stinking rich like her, and also because I'm not married.  She's a violinist and has a pretty highly trained ear so nothing but the best is good enough for her.  I'm not sure what sort of acoustics their bluestone house has but she has a Bose (her husband had no say in that).  I've had singing lessons but will never reach her level of expertise so I'm quite happy with my Sony sound system, but on one of their rare visits she insisted on rearranging it because I "didn't have it set up properly".  I asked her to leave it alone but she insisted it had to be fixed and totally ignored me.  While she was doing that her husband sat down at my computer (without asking) and started to run a defragmenting program.  In those days I hadn't even heard of defragmenting and it tied up my computer for hours. 

 

 


Holy moly Smiley Surprised I love my brother to death, but when he visits he likes to fidget with whatever is in closest proximity, so we'll be chatting away and he'll pick up one of my tools and fiddle, like my measuring tape and start coiling it tightly, a couple of times he's grabbed the end of my roll of bubble wrap and just absently started popping it, meanwhile I'm sitting there, carrying on the convo but internally I will never be the same

 

But yeah, I've got it easy. I would have screamed blue murder if someone had the audacity to do that in my home. 

Message 30 of 34
Latest reply