@springyzone wrote:. I was just curious-does that 'buyer' know that you provided proof and that the paypal payment was discretionary?
If so, then it may put the wind up them & make them hesitate to try again too soon.
I'm not sure, in the email I got from PayPal, it said the case was closed in the buyers favour but "due to the uinque circumstances, we have decided to refund the buyer at no cost to you" so the buyer may have just received whatever PPs standard notification of winning a case is. (It's weird, though, because not only didn't it count against me in my seller standing, but eBay automatically removed the defects the buyer left via feedback, which usually happens when a case is closed in the seller's favour - the buyer's comment, remains, though, and sadly I can't get the reply function to work).
I suspect PayPal deemed my evidence circumstantial, despite the fact that I followed their advice when I contacted them about it (at that stage, I hadn't opened the package because I knew it didn't contain my products, but PayPal basically said to me that unless I can tell them what is actually inside, they'll just accept the buyer's tracking info and refund them, so the PayPal guy basically sat on the phone and listened to me open it - and photograph the entire process 
I also included photos of the unopened package on scales, plus photos of the actual product that was supposed to be in there to show that it couldn't possibly contain what was sent to the buyer, then I sent some legal documents along with the photos).
This was my first dispute in several years of trading, and after that experience, if I could offer any advice to a seller who suspects a buyer of fraud - if you receive a return, wherever possible take it straight to the police station for a legal witness when it's opened, and to make a report if it turns out to be necessary (i.e. do not call PayPal until you can tell them what the contents are and submit a police report to them, preferably the same day the package is delivered).
