Hi all,
First time poster so hope this is going in the right place.
I recently sold 22 of the same item (some items I purchased overseas after seeing a small opening in the local market).
Anyway I was contacted by the winner of one of the items (a new buyer, joined the same day they bought the item) after they received it and was told that there was a hole in the clingwrap on the item and they couldnt trust it was legit and wanted a refund. They also mentioned they live near me (they do) and that they can drop the item off for a refund.
I explain to the buyer the item is legit, provide the manufacturers website I got the item from as well as my order number so they can phone to verify that it is in fact legit. I also added that I will gladly take a refund and they can either drop it off or post it back.
20 minutes later they lodge a case with ebay - item not as described along the lines of the item is fake and they contacted me but I didnt reply. I accepted the return and replied again saying that the item is not fake and they can either post it back or drop it off - I dont mind either.
They buyer has gone quiet and isnt replying to any of my emails and when they do its a repeat of the item is fake, where did I get it from etc...
Am not quite sure what to do now, do I escalate this to ebay or just leave it be.
Am trying to think of what the angle is or how I can avoid loosing both the money and the item.
Any adivce would be appreciated.
Thanks.
