Am I entitled to a fee refund when I have to resend an item because customer says they did not recei

[mtcsitems]

When a customer advises they have not received an item that I have sent to them, which I might add happens quite frequently, and I send a replacement, am I entitled to a refund of the ebay fees for the lost item.

[thecatspjs]

Thanks for tip and pricing - I have dragged my feet on looking for alternatives, but think with more AP price increases  on the way I need to get my act together and seriously trial other available options.