I woke up to an email from eBay saying I could no longer list items in the clothing, shoes and accessory section. I'm not sure why. I'm really only an occasional seller and haven't had much luck selling the couple of BNIN shoes I've had in 2014 due to the fact that a large amount of people have been buying/bidding on items and not paying.
I'm so confused as to why this would happen, my account is in good standing and I have only ever once had an item removed for the excuse that it was fake, and when I contacted eBay and offered to prove the item was genuine with a receipt no one ever answered, I ended up re-listing the item and it sold to a happy buyer who left glowing feedback.
"After review and careful consideration, we've taken the following action on your eBay account:
- Indefinitely restricted your account from listing in the Clothing, Shoes and Accessories category. You won't be able to list items in this category any longer"
and a little down in the email:
"We felt it was necessary to take this action to keep eBay safe (haha!).However, you can still list and sell items in other categories.
When we review an account for category restriction, we consider many things, including:
- How much history the seller has selling in this category - this seems silly are they trying to say that eBay is only for experienced sellers now?
- Positive selling Feedback the seller has received for sales in this category - I have no negative feedback. MY DRS are not 100% (or 5 out of 5 – whose are?) but using postage as an example - I find it a cop out to accept a sellers postage costs when buying or bidding and then giving the buyer the opportunity to decide if they postage cost was fair!
- Any Feedback that questions the authenticity of the items - don't have any of that?
- Unresolved disputes with buyers for these items - I have only one dispute and this was opened but won becuase I had proof the item was recieved. I have had a fair amount of unpaid item disputes opened against buyers - none against me as a buyer though.
- Whether the seller has followed eBay policies in the past. Yes, except for that isolated incident I talked about previously and that was last year and I was following the policies, they just decided that I wasn’t for themselves wihtout aksing me for proof that the item was authentic befor they pulled it.
- Previous account suspensions - not that I have been aware or notified of.
- The current status of the seller's account - in good standing, unless again there is something they are not telling me.
- Any supplier information that can't be verified" - don't use one.
I'm so confused about this. Could I really be restricted because OF DSR? I do not sell all the time, but it sucks that I can no longer sell in the area that I really need to be able to sell in right now as I'm assuming this decision is for good.
Can someone take a look at my account and see if you notice anything? I'll be honest I'm not very swift, I can't/don't offer postage discounts and etc and I'm really only a recreational seller but I’ve only ever had one case opened agaisnt me (that I won!) and that was early last year and I actually was planing on using eBay a bit more in the next few months! I also use Clickandsend which ensured I could offer the lowest postage. I have also refunded postage cost if I ever over quoted, as I'm honest and I’m sure if a lot more buyers had left feed back my rating would be higher.
Argh just baffled! Sorry for blabbing. This happen to anyone else? What did your email say?
