As a Seller, Ebay/paypal has deemed a broken well packed item, Not as Described , why?

[wisebuys2009]

I just can not understand, why a item I described 100% correct, and packed extremely well, was broken through Aus Post, I was made to remimburse the buyer, for the item and postage. ....because Ebay deemed it as not as Described. THIS IS SO UNFAIR. The buyer had the opportunity to register it. Your help would be appreciated. Thinking seriously leaving EBAY, due to this. Thank you

[twyngwyn]

What is the item number?....do not mention buyer

[indigorosey]

Damaged in post is covered under the Money Back Guarantee. See 'Not as described' in the FAQs.

[dylan11235813]

handing the parcel over  to the delivery company is all that is needed. If not make a claim, through everyone

[putney32]

---

@wisebuys2009 wrote:

I just can not understand, why a item I described 100% correct, and packed extremely well, was broken through Aus Post, I was made to remimburse the buyer, for the item and postage. ....because Ebay deemed it as not as Described. THIS IS SO UNFAIR. The buyer had the opportunity to register it. Your help would be appreciated. Thinking seriously leaving EBAY, due to this. Thank you

---

even if it was Registered, Aust Post do not offer a fragile service, and Registration does not cover damaged in the mail.

the buyer could however, have taken it and all the packing to the PO and put in a claim, and if APost considered it correctly packed she would / could have received AP compensation.

[indigorosey]

---

@dylan11235813 wrote:

handing the parcel over  to the delivery company is all that is needed. If not make a claim, through everyone

---

Not always, this seems to vary from state to state.

http://www.consumer.vic.gov.au/shopping/refunds-and-returns/problems-with-a-product/items-missing-or...

Note: the store or seller is responsible for resolving any issues with Australia Post or a courier company used to deliver your item.