I have been having a major problem with Best Match for a while now. Our fixed priced listings, some of which used to rank in the top 10 on page 1, are nowhere to be seen in search results. I have contacted Ebay countless times. On the phone they tell me nothing’s wrong with best match. When I email, they don’t reply.
So, today used one of my old ebay accounts to list a PC. I haven’t used this account in years. Low and behold, this item is ranking high on page 1. I then listed the exact same item under this account I’m using now. That item is nowhere to be seen on the first 20 pages. The two listings are identical in every way. So, according to ebay, out of these two listings, the ‘Best Match’ for a customer looking for a PC is the one from a seller who has sold nothing for years, has a feedback rating of only a hundred or so, is not a Powerseller or a TRS. The other listing is all of these things with a solid and consistent sales record for the past 6 years. How completely insane is that??
