Hi, I sold a dress on Feburary 13 and 29 days later (after she took delivery) I received a message from eBay saying that the buyer wanted a full refund plus postage because there was something wrong with the sleeves. I have had zero communication from the buyer. There is nothing wrong with the dress and I was selling it because I need a size 10 and not an 8. eBay stated in their message that they were putting a hold on the funds for the dress until it was resolved. I wrote to eBay and they have closed the case saying the item is defective according to the buyer and I need to refund her. I then sent her a message stating I would refund her including postage and for her to the send the dress back to me with tracking and also asked for the tags to still be attached. It seemed I had no absolutely no choice. I still have not heard from her 5 days later. At what point can I say no? I have had over 1000 transactions through eBay over the years and have never had a problem. It seems I may have struck one now. Any ideas would be greatly appreciated!
