Buyer Requirements and Activity Log

[lolobgo]

Hi Everyone,

I just want to ask about other people's buyer requirements, if you have any set up at all, or possibly (if you are willing to share) what they are?

I ask because earlier this month i threw a tantrum over non paying buyers... So i set mine up.

This is it:

Have received 2 Unpaid Item strike(s) within 6 Month(s)

Have 4 Policy Violation report(s) within 6 Month(s)

Have a feedback score of -1 or lower

Have a feedback score of 0 or lower and haven't gone through phone verification

According to my buyer requirements activity log, 8 people have tried to bid on my items, all but one for too many unpaid item strikes...

the other was a newbie that had not gone through phone verification....

My question is: Am i being too harsh? I know that i'm potentially lowering the prices of my auction items, but i also don't want to be stuffed around with non payers...

Even now i have two items that are over a week sold and still no payments....

Thanks

[harley_babes_hoard]

Yes certainly does make you wonder Ambridge, as bigbrickshop pointed out I had mine set to 2 unpaid in 6 months I have now changed that to 12 months so I figure the list will get longer. I already have 5 pages of mostly unpaid, the next would be zero feedback with no phone vero.

[digital*ghost]

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@ambridgebuckskins wrote:

I had one buyer ask for me to put her on my exemption list because she had too many strikes. Along with her request was 'if you don't, l'll just make another account and use that'.

They don't even hide the issue now. Happy as a lark to put it in a message because they know eBay don't do anything about it.

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This issue is really starting to get on my nerves, as I now have had a few buyers go on my BBL but then simply go ahead and either create a new account, or use eBay as a guest, to get around it, they don't even seem to think anything of it at all. 😞 

Had a failed eCheque today from just such a buyer, managed to send a new invoice before they sent another eCheque, (not becuse I wanted them to pay, exactly, but all failed eCheques make the transactions revert to "free postage" in the order details for some reason), but if I block someone, I should be blocking the person, not an isolated ID, and I should be able to count on eBay to uphold their own darn policies.  

I removed the phone verification block ages ago because it was causing more problems than it was solving back then, but I think it might be time to reinstate it, sadly. 

[lolobgo]

I didn't know that you can use ebay as a guest?!

How many accounts can a person have? it can't be unlimited can it?

I really wouldn't care that much if they did open another account, AS LONG AS THEY PAY! But why open another account to bid on an item and not pay for it when you already shouldn't have been bidding, what do these people think? that some seller will ship the items before payment?

[harley_babes_hoard]

when in doubt just start another guest ID.

here you can see all the names of each have similarities and they have tried to purchase the same item each time.

[digital*ghost]

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@lolobgo wrote:

I didn't know that you can use ebay as a guest?!

How many accounts can a person have? it can't be unlimited can it?

I really wouldn't care that much if they did open another account, AS LONG AS THEY PAY! But why open another account to bid on an item and not pay for it when you already shouldn't have been bidding, what do these people think? that some seller will ship the items before payment?

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I don't think it's unlimited, but if there is a limit it's a relatively generous one. I actually have 3 IDs myself. One with my store, this - my buying id - and a third, long dormant one. Each one only requires a different email address.

The thing is, if these buyers were blocked due to UPI strikes from other sellers and used an account to circumvent that and bought / paid immediately, I probably wouldn't ever even know because I rarely look at my activity log, and while that's still wrong, I have been known to exempt buyers and allow them to buy from me if they have contacted me and asked (depends a bit on their approach, but then the choice is still wholly mine)

But in the aforementioned scenarios, these are buyers who have bought from me previously, and I made a very conscious decision to block them from doing so again, so it makes me really angry that eBay will allow them a clean slate + free reign because they have a different email address. If I had a B&M store and banned someone, they wouldn't be able to expect to rock up 5 minutes later wearing a different hat and suddenly everything's ok, so it shouldn't be ok here, either....

/end rant. It really annoyed me today. 

[lolobgo]

Good point about the B&M stores. You are very correct!

Maybe guests / non-payers should have limits placed on their accounts like sellers do when starting off, say being able to bid/buy only 5 items at a time or something.

I stopped blocked buyers from contacting me after some fool abused me over not being able to bid on my stuff.... coz yep, no worries, i'll let you bid now that i know that you have 2 stikes in 6 months.... NOT!

[phorum_junkie*]

If a blocked bidder uses another id or bids as a guest and the name and address are the same then phone ebay straight away and get the transaction cancelled, it is one of the things ebay often come down hard on suspending the ids indefinitely.

I have every block set to the highest level and always start unpaid item disputes at the end of the 4th day unless a buyer has asked for an extention and then they had better pay up on time or they get no more chances.

I get very few unpaid items.

[ydgonline06]

I don't understand the -1 rating. how does anyone get that?

[ydgonline06]

How does that guests thing work?

[thecatspjs]

Love this thread.. 

Proves an ongoing point I have made for YEARS !!!!!..

Just demonstrates that the current non payment strike and block system DOES NOT WORK !!!

Any serial non payment pest can get around it with a new ID in an instant, without verification - too easy ....