Buyer fails to pay/pick up- When can item be re listed ?

[sogni1]

Q. A buyer/seller agree to a price and the auction is ended: Then the buyer does not pay or pick up- when can the item be relisted ?

Initially the buyer arranged to collect and pay...but failed to do so when arranged.  I have texted and emailed the buyer several times with no response. No contact since. Its a new eBay buyer so may not be up to speed on reqts. In my last correspondence to buyer I said if I did not hear from them I would relist the item.

Thanks

[kopenhagen5]

The first transaction needs to be finalized.

Normally one can send a mutual cancellation but the buyer needs to accept it for it to take effect and I doubt they will respond.

4 days after sale date a non payer case can be opened. That can spur a buyer to action. If not 4 days later you close the case.

You get your fee credited back, buyer gets a strike and you are free to relist.

After that, neither party can leave feedback.

To open a case select resolve a problem in the small drop down menu to the right of item in your sold list.

[i-love-my-sheep]

Have you relised the item already? As Kopes said, you need to finalise the other transaction first. I can see that it sold on the 15th, so open an unpaid dispute now, then go back 4 days later and close it. It has to be 4 days by time, not just the 4th day, so if you open it at 11.10am, you can't close it until 11.10am 4 days later.

If someone bids on the relised item and they win it, then the buyer does front up, you could easily end up with a negative feedback. Having a low feedback score at the moment, 1 negative would do a lot of damage to your feedback rating.

Hope it all works out for you. Good luck!