Buyer paid, but no contact regarding pickup.. suggestions?

[vivwebb271]

Hi, I'm looking for suggestions from those more experienced than I.  A buyer has purchased an item, which was marked as "Local pickup only".  Auction finished 20-Oct.  No response to my message sent shortly after close.  Payment received via paypal on 28-Oct - which I immediately thought a bit odd.  (If I buy on a local pickup, I would always pay cash).  I sent a message the next day reminding the buyer that it was pickup only.  I haven't heard anything further.  I sent a further reminder today (11-Nov).  So what now?

The odd thing is that the buyer has 520 feedback with 100% positive.

Do I assume that it's buyer remorse and offer to refund the Paypal amount (less fees) and request a mutual cancellation?  I assume that I can't call it a non-paying bidder, since she has paid.  I'd just hold her money, but there's a good chance that we're moving house soon, and I don't want to cart the item around on the off-chance that she decides to complete the pickup...

Paul

[foxette-in-sox]

Have you tried actually phoning the buyer?

You could just refund minus the fees but as for sending Mutual Cancellation-waste of time if they won't respond to you at all.

[pelicancourt]

 My reply to this topic is really not an answer but a cry for help i in regard to a sale I made about 8mths ago. The buyer bought and paid for a Tip Tuck and he came to look at the trucketc and was quite happy. I was to find out how much to transprt the the truck but I have lost hiss address,

My question is how can I troll bech thru the Past Sales on Ebay to find his Ebay name.so I can contact him .

 There must be some way to backtrack thru Sold  or Feedback given etc but I just dont know how to do this .

If any one with the knowhow can do something like looking back ,using my trading name then I will be much obliged

[foxette-in-sox]

Pelicancourt-you have already been given 2 answers to your question in Answer Centre.

What you DIDN'T say though was you have a buyers money & they have no truck & its been 8 MONTHS??:O

[***super_nova***]

Pelican, it is a very bad form to hijack other person's topic.  Your problem is no help to the OP.  I am sure you get all the possible help in the threads you already opened.

[***super_nova***]

Do I assume that it's buyer remorse

maybe something happened to them; I would try to get their details and call, but if there is no answer, I would just put the item in safe place and wait bit longer.

[kopenhagen5]

As others suggested, give them a call.

Select advanced search next to search button, then in the left margin select find contact info.

You will be emailed their details and they get yours.

Pelican, I have messaged you with the ID of the Bedford truck buyer.