I recently had a request from the buyer to cancel a transaction as they claim they bid on / purchased the sales item 'in error'. I have reluctantly agreed to do this and found that in order to do this I had to submit to THEM a request to cancel the transaction, even though it was they who wanted the cancellation. When I read ebay's advice on this it said:
"If you sold an item, but you no longer want to complete the sale, it's best to contact your buyer and explain what's going on. The buyer might release you from your commitment to sell the item."
This does not describe the situation I find myself in with this transaction at all. It makes it seem like I'm the one wanting to renege or pull out of the contract of sale with the buyer when infact that's not the case at all. Its the buyer who is not wishing to honour the contract of sale. I think this is wrong. It should be possible for the buyer to submit a cancellation request if they are the ones initiating the situation. For all I know, somewhere buried deep in ebay records, this could result in a mark against me for apparently not honouring a sales contract - that's certainly the way it would look from the process I am forced to follow. There is nothing in the process to show that it was the buyer who wanted to pull out of the agreement to buy!!!!! This is not a fair process.
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