Buyer says I sent the wrong item but the photo looked like my listing

[kimbooley89]

Buyer contacts me today. This is the message:

Just wanted to say that the item I received was not this one. The one I received is as per the photo. It's okay but would like the other if u still have it.

This is a link to my listing with the photos of the top:
https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649

This is the photo she took of the top that I sent to her:


Now am I crazy, or is this not the exact same top?

Anyway, how should I proceed with this? I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. I just wanted someone else to take a look at the photos and tell me what they thought.

[kimbooley89]

Thank you, that actually makes a ton of sense about the lighting. I'll have to do something about that.

As of right now, I've sent her a message but she hasn't messaged me back yet. So I'll have to mention the thing about the lighting as I'd sent the message before I saw your comment.

Thanks to everyone who responded!

[k1ooo-slr-sales]

just tell her to only wear it to dimly lit places (once iso is over).  That way, it will look like what she wanted.

[tazzieterror]

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@k1ooo-slr-sales wrote:

just tell her to only wear it to dimly lit places (once iso is over).  That way, it will look like what she wanted.

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Such silly suggestion, k1 - obviously, with a suitably tinted pair of sunglasses the buyer could wear it in even the brightest of locations and still maintain the desired look. Think things through a bit more carefully before posting in future 

[digital*ghost]

To be fair, the buyer's photo looks like the flash was used (just going by how blindingly white the top of that counter is, and the slightly washed out look). 

First one's a little dark, second one's a little bright, pity reality wasn't just right. 

[tazzieterror]

I wasn't comparing the buyer's photo.

[digital*ghost]

I was responding to thread in general and the whole "listing photo is too dark" thing with a "buyer's photo is too bright / Goldilocks" joke. 

[tazzieterror]

I've never bought from this Goldilocks you've mentioned, nor seen his/her listing photos to be able to comment, sorry.

[countessalmirena]

That's hard to believe.

Goldilocks is one of the most prolific sellers of all time.

She sells kitchen chairs, porridge bowls, beds, and blonde wigs, plus maps to the dark woods.

[cezm]

On my monitor, your picture looks blue and hers looks turquoise.

She may have been expecting blue (e.g. to match something) and received turquoise, hence disappointed.

My camera does not like blues but I haven't worked out how to fix that!

[tazzieterror]

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@cezm wrote:

...

My camera does not like blues but I haven't worked out how to fix that!

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You use a colour chart to calibrate your editing software: