Buyer wanting full refund for second hand dress after the colour runs while washing

[chloe1baby]

A buyer contacted me today wanting to return a second hand dress that she has washed and the colour has run. I have hand washed the dress before in cold water with no problems. The dress was in perfect condition when sent but the buyer is insisting that it is a fault in the dress and would like to return. I have advised that out of good faith I will refund 1/2 price of the dress to her.

Please advise your thoughts on this and if as a seller you would offer a full refund for a dress that has had problems when washed. Once again but remembering that the dress is second hand and has been washed previously with no problems.

[ajarnjenny]

The only way that a dress that had been laundered many times before without incident, would run, is if it were left in the washing machine or laundry basket wet, for days.

[smile9]

In my opinion, the buyer should check out the item before they buy anything. If the item received is what as described on the listing and you do not offer refund, then they should not even complain aftewards. If you advertise no label when selling your item, then  the buyer has an option to buy or not buy.