Buyer wants return after wearing runners for one week!

[minimikimusic]

I sold an item 6 weeks ago and they buyer has just opened a return dispute stating that they wore the runners for a week (they were brand new) and now they want a refund as the mesh on the runners is already breaking. Am I really obliged to issue a return for these runners if they are now pre-owned. On top of this the buyer has not sent any photos!

Any suggestions? 

[clarry100]

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@minimikimusic wrote:
How come they are able to open an Item Not As Described dispute if it's over the 30 days?

Thanks,

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The ebay rules for disputes are not the same as PayPal's.

eBay Money Back Guarantee (MBG) is 30-days.

But PayPal allows up to 180 days to open a dispuite.

[digital*ghost]

Just wanted to clarify that eBay's MBG is the last ETA + 30 days (otherwise people who have bought items from overseas, or pre-orders, would really have no time at all to open one), which is why  - as I said above - 6 weeks is often not too late at all to open one. 

If you have an extended handling time, don't forget you're also effectively extending the MBG for the buyer. 

[minimikimusic]

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@clarry100 wrote:

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@minimikimusic wrote:
How come they are able to open an Item Not As Described dispute if it's over the 30 days?

Thanks,

---

The ebay rules for disputes are not the same as PayPal's.

eBay Money Back Guarantee (MBG) is 30-days.

But PayPal allows up to 180 days to open a dispuite.

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I don't follow - I am asking how come they ARE ABLE to open a dispute via MBG if it's been over 30 days? Everyone on here is telling me that they can't but they did and in the end I just offered them a partial refund. Thanks,

[amber-eyed-girl · Accepted solution]

This is the rule for the eBay MBG. Shows how, it can be longer than 30 days.

as the 30 days, is a fluid 30 days.

depends on when they arrived, in this instance. Not when they were bought.

[kopenhagen5 · Accepted solution]

DG's answer best describes this.      (apart from this, hope you are well mini)

Just wanted to clarify that eBay's MBG is the last ETA + 30 days (otherwise people who have bought items from overseas, or pre-orders, would really have no time at all to open one), which is why  - as I said above - 6 weeks is often not too late at all to open one. 

If you have an extended handling time, don't forget you're also effectively extending the MBG for the buyer.