Buyers being pushy

[jen-the-smurf]

I posted a CD today, but because I live out of town, I allow 1-3 working days for items to be posted and is clearly stated in the listing

I had one email me tonight asking if their CD was sent as they said they paid a few days ago (They actually only paid saturday night by PayPal). Do they think all Australia Post outlets are open on Sundays? CD was posted at 9am this morning as soon their doors opened, I can't post it faster than that.

Maybe next time I will deliberately make them wait the 3 days before I post it

[the3coopers]

 never have I imagined such a thing would be crossing a sellers mind as your post suggests.

But it's the truth. You have to CATER to the lowest common demoninator. That means not thinking that because you understand what is going on, that they will as well.

That also means treat them ALL with respect, and if they are being unreasonable or don't understand the process then you need to understand that from THEIR point of vioew they are correct.

The customer is always right. They all need to be treated with respect and courtesy irrespective or how dumb or unreasonable they are. Being a seller here means that you are exposed to these people occasionally - it's just a fact of life, so you just need to work out how to deal with it rather than taking it personally.

I didn't think that, when people start using these forums, they were required to leave their sense of humour at the door. So, let's all remember not to act defensively at things that are obviously made in jest.... surely do you REALLY think that I would send such an email to a buyer?

[the3coopers]

I can assure you that I DO NOT think that all buyer are on welfare.

Odd how some people just take themselves SOOOoooo seriously, don't they?

But never fear, everyone will always find me posting with the same ID, rather than continuously creating new ones to hide behind 😉

[i-once-was-bump]

Coops I am glad you don't have an alpaca loose in the top paddock.:^O

Oh drat, I've forgotten what I was going to write.:^O

[wishuponastarcelebrationsandgifts]

Thank you for the laugh cooper. I agree a sense of humour is  a prerequisite to trading online at times.

You have to expect that from time to time you will come across a buyer that has unrealistic delivery timeframes for a myriad of reasons. I received a payment on a Friday night with delivery expected Saturday morning.....interstate...via regular mail. Thankfully I remembered the buyer had mentioned their party date in a previous email and contacted them immediately to suggest a cancellation as the item would not arrive in time.

It is best not to get aggravated as it may just come down to the buyer wanting confirmation that the CD was sent, as it may be a gift that they need by a certain date or something similar. Unfortunately when dealing with written communication it is possible to misinterpret the sender's intent ie. is this a simple question from the buyer or are they indicating that you should have posted it sooner? It is imposible to tell from the wording in your post.

[davewil1964]

Gotta love it when self-admitted newbies come in and start upbraiding members about what should and shouldn't be written on the boards.

Makes one wonder about their newness and their motivations.

[the3coopers]

Coops I am glad you don't have an alpaca loose in the top paddock.:^O

Oh drat, I've forgotten what I was going to write.:^O

That alpaca has been in retirement for many years now. The last slap on the butt was on 10/08/2009 :^O

[the3coopers]

It actually got suspended due to "IDs cannot contain Obscene or profane words that violate eBay's guidelines (see eBay's rules on profanity)"

And after many discussions with T&S here and in the USA, it was finally decided that the offensive word was "spit" :^O

[a_beautiful_room]

OMG coops was that you !!!

No wonder I love reading your posts. They seemed like a letter from an old friend that I'd read before and seemed familiar .. heavens now I know why :-x

Sorry if I'm a bit slow on the uptake. It does make me snort with laughter reading your quest to find the offensive word.

[patchoo78]

I had one email me tonight asking if their CD was sent as they said they paid a few days ago

Actually, considering that you started this post Yesterday which was Tuesday, then Saturday was a few days ago..

No need to get aggravated, the buyer was merely asking when the CD had been sent.. I have sent a similar message to sellers in the past when I was new to eBay and the CD hadn't been marked as posted.

All you needed to do is reply to the buyer and inform them when the CD was sent..

[flotsam-jetsom]

Exactly my point 'patchoo78' - why the need for the nastiness towards the nyer, without them, where would the sellers be?

I apologise 3coopers,. while I saw the humour in your 'pro forma reply to the buyer' I just thought the opening statement was a little derogatory to buyers. I realise now you were 'having a lend' as was said in my day