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Geeee, just rang Customer Support (twice now) and listened to recorded message
"CS is currently experiencing technical difficulties with the computer system and are unable to access Customer Accounts, you may like to call back later"
What tha ?? Have tried every other which way to find a way for them to call me about this problem I'm having - but can't get that button to appear anywhere today - though I did read a post where others are experiencing similar difficulties.
Lawdy - the problem itself is bad enough - I emailed them about it & their response is nothing short of pathetic.
Sorry folks I know this is very complicated, but I have no idea what to do now, so here's an outline of the situation as briefly as I can describe it :-
About 10 days ago I had a buyer who ordered several items (10 in total) - I must admit I was a little suspicious of what they were ordering & the way they were ordering, and they did ask me to cancel 2 of the orders, which at the time were unpaid, so no problem, I issued Cancellation Requests, and I had combined several of the orders.
Before I had a chance to combine all orders & before they responded to the Cancellation Requests, they went ahead and paid for everything. I should add at this point I had sent several messages, to which I received rather incoherent responses (wondered what planet they were on, if you get my drift) and did attempt to phone the buyer - but the number was disconnected. So suspicions were increasing 
Within hours of them paying, I get 3 MC139 messages from eBay advising I should not continue dealing with this buyer & not to respond to any messages.
So I ring CS - sure enough bada---- buyer - Cancel every item and refund immediately & do not under any circumstances have contact with them, do not divulge any personal information or follow any links in their messages. Change my Password. Once everything is finished Block the ID. OK, we can all see where this is leading !
And I must add here, when I questioned eBay what will happen with the Automatic Defects I will receive for cancelling all these orders after the customer has paid I was told I will have to contact them and 'plead' my case & provide evidence to have them removed ! (Great customer support for the innocent seller ! NOT)
I ring PayPal, no problems with my account or the Buyers account in their view and they agree I should proceed with refund.
So the two original cancellation requests expire with no buyer response - great - that's 2 down.
Another order Cancelled & refunded through eBay - all good with that one.
The combined order would not allow me to cancel via eBay, as the two orders they had requested to cancel were part of that order, so I refunded via PayPal.
Aaah we're nearly there. Next - Eligible for unpaid item disputes in the Resolution Centre. So I figure, well if I open these disputes, buyer will no doubt ignore them (surely by now they are NARU'd), I will get my FVF's back and evrything will be finalised & tidy and I can Block the ID.
No, no. We are now on a merry-go-round. Next the buyer is messaging - why am I cancelling orders ? And so off they go and re-order everything plus a few extras and have paid for the lot.
Any and all advice would be greatly appreciated - I am not in the right head space for this at the moment (health issues, but that's another story, lol)
@*tippy*toes* wrote:If the buyer is suspended, how can they have rebought after you refunded the first time?
The only thing I can think of is that they have multiple accounts and one has been suspended (or rather restricted) - if an account is suspended (and the buyer is made NARU, even temporarily), it should affect all accounts, but a restriction doesn't NARU an account, there's just a policy in place that members are not allowed to use other accounts to get arround restrictions - same as if one selling account gets restricted from listing, you're sometimes technically able to list on other accounts, but are not supposed to and if caught, suspension is much more likely on all accounts.
Sorry I don't have any good advice MB 😞 It's possible for eBay to get things wrong (wouldn't be the first time 
) so it could even be just the buyer accessing their account from a different computer or location. Probably the best thing to do is break it down into small steps and deal with one thing at a time. If the buyer makes any more queries, I'd just tell them I've been advised to cancel all orders by eBay with no explicit reason, and no further purchase will be possible, and that while I understand how frustrating it might be, etc, I need to follow eBay protocol in these cases and wish them successful buying in the future. If you want to give them the benefit of the doubt, you can suggest alternative payment arrangements (since eBay are making it an even more volatile situation) eg bank deposit, then just harass eBay about any defects that may appear, since you won't have to worry about following through with cancellations.
@digital*ghost wrote:
@*tippy*toes* wrote:If the buyer is suspended, how can they have rebought after you refunded the first time?
The only thing I can think of is that they have multiple accounts and one has been suspended (or rather restricted) - if an account is suspended (and the buyer is made NARU, even temporarily), it should affect all accounts, but a restriction doesn't NARU an account, there's just a policy in place that members are not allowed to use other accounts to get arround restrictions - same as if one selling account gets restricted from listing, you're sometimes technically able to list on other accounts, but are not supposed to and if caught, suspension is much more likely on all accounts.
Sorry I don't have any good advice MB 😞 It's possible for eBay to get things wrong (wouldn't be the first time
That is a possibility given the details in a message the buyers husband sent.
At this stage, yes I have tried to take it one step at a time and have cancelled all orders & issued refunds through eBay.
I have now Blocked the member, so I guess that means I won't hear from them again, and I will just hope the Cancellation Requests go through ok (hoping blocking them will not nterfere with this process). I am tempted to Unblock them so I can send a brief message of explanation, only problem being that may just start the ball rolling again & I'll have no confidence left as to their trustworthiness even if eBay has got it wrong.
