eBay

velocitum · ‎04-10-2013

Duh.. I keep posting in the US forums instead of the AU ones... Just copy-pasted here..

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Hi!

I'm a little new to selling. I signed up for Click and Send from Austpost. How does it work? Do you order flat rate satchels, put the item in the satchel, pay and print out a shipping label and just drop it into any red box?

From what I've read, this seems to be the case.

Thanks.

*crikey*mate* · ‎04-10-2013

No, for a PayPal dispute, you need to provide a tracking number AND show proof of actually posting the item.

Just because you pay and process through C&S doesn't mean that you actually posted the item.

Velo, if you are going to sell on eBay and use things such as PayPal, then you really should take some time to read and understand the terms and conditions for both entities in order to have the best experience possible.

We see it all the time here, people not realizing they only have 45 days for a dispute (for example), so because they didn't know the rules etc, forfeit their buyer protection.

You need to know the rules and policies of all of the entities that you use so that you know your rights and responsibilities, know how to obtain both Buyer and seller protection.

Knowing the Aus Post T&C and their relevant services and coverage doesn't go astray either.

A good place to start with eBay is to read the site map, absorb as much as you can from the boards (trying to determine the fact from the fiction of course) and their T&C, and browse around the Customer Support section.

Some people can go their whole lives and never really live for a single minute.

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coast_golf · ‎04-10-2013

@velocitum wrote:
Interesting...

I was under the impression that we would be covered. My local post office has lines out the door most days. I was hoping I could just drop it in a red box. Have you ever had an INR where Paypal demanded you show them proof of lodgement?

Thanks

Whenever possible I get my C&S parcels scanned in but there have been plenty of times I've just dropped them in the box. Provided it is scanned somewhere along the line then it is sufficient for Paypal Seller Protection. There may be exceptions of course but I've posted a heck of a lot of C&S satchels and to the best of my knowledge, they have always been scanned at the destination sorting/processing (whatever it's called!) centre as well as upon delivery. Obviously being scanned at some point means that it has been posted, whether or not it was lodged over the counter.

So even if you don't get them scanned in you will (in my experience) have at least 3 events, which satisfies PP's requirements -

Manifested

On board for delivery

Delivered

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*crikey*mate* · ‎04-10-2013

@velocitum wrote:
Ahh... So it's good to go? We're protected by Paypal if I drop it in the red box?

IF Australia Post scans the item. (under Coast Golf's scenario)

I can't believe that an experienced board member would encourage you to risk your seller's protection!

Often the item is NOT scanned until it reaches the sort centre of the destination centre. What happens if it gets lost before then?

Anyway, it's up to you to decide whether you want to be lazy or ensure that you protect yourself.

Best of luck with it all matey. Cos if you're going to trust Australia Post these days, then you're going to need all the luck you can get. You only need to read these boards to see how often they don't provide the service that they say they will.

Some people can go their whole lives and never really live for a single minute.

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glenbankloel · ‎04-10-2013

Hullo, We use C & S all the time, and find it works very well 99% of the time. As with all systems can be a glitch now and again. But I NEVER drop into a red box on the street. I know that it would be convenient but I always take to the counter in a PO so that the label on the bag can be scanned and I walk out the door with a piece of paper in my hand with the details on it. It is of course your choice to do what you want, but we decided approx 3 years ago that we would like to have physical printed evidence of the transaction. In 3 years we have had one parcel "lost" and one delivery crushed (which we thought sounded like someone trod on the bag), so we love this system. After a while the PO will love you too, as they know that you are organised and the transaction is very fast for them. We think that it is a brilliant facility as EBAY,Paypal, and Austpost are all linked to complete, pay and print the labels, we think that this is something that EB got right.

glenbankloel · ‎04-10-2013

Forgot to add, yes the bags are only available online, you will pay a small fee to get them delivered but the beauty of buying like this is that you don't actually pay for the postage cost till you use the bag. Go online to click and send and print out their User Guide that is available, little tab on the front page, you will get many of your answers in their. We also don't print out our labels in colour just use Black and White, saves on ink, and the PO doesn't have a problem with that. Best way is to start using, and if you have any queries drop back onto the boards and someone will give you some answers, and also we have always found that the C & S people are excellent to deal with, if you are struggling to get through a label they may even stay on the line and talk you through your first one or two. Have fun.

velocitum · ‎04-10-2013

Cheers!

Thanks for the info. I was thinking about dropping it in a red box since there's one just around the corner from my house. Have you ever had anything go bad with the red box?

2013tiger1948 · ‎04-10-2013

I have been using C & S since it came out and I always post in the red box as it's a fair way to my PO. Never had a problem.

velocitum · ‎04-10-2013

Sweet... So basically, make the sale, pay and print, put it in the satchel and drop it into the red box? Sounds pretty easy. I am trialling it by selling a pair of glasses. If the transaction goes well I might start selling all the junk around the house.. 😄

toysartnstuff · ‎04-10-2013

is postage cheaper with c&s?

velocitum · ‎04-10-2013

Judging by the testing I've done, it's about $4.00 cheaper to send with the slowest option than with an equivalent Austpost satchel.

*crikey*mate* · ‎04-10-2013

If you just pop your package into a red box, you have no proof of lodgement which is required by PayPal should you ever be faced with an Item Not received Case.

You really should lodge your item over the post office counter, make sure it gets scanned into the system and get a receipt.

Is C&S cheaper? Yes and No. In some instances the flat rate works out cheaper, but for others, not so much. However, the convenience factor and the fact it is linked to eBay and PayPal makes everything run so much more smoothly if there is ever a problem. So for me, worth the extra 30c or so.

(a regular 500g satchel costs $6.95 including satchel, whereas C&S is $7.15 plus the cost of the satchel and label printing costs - but other things work out much more cost efficient)

Plus, I think if you process the 500g satchel as "own packaging" and input all the weights and measurements into the relevant section it does only charge $6.95 for the 500g satchel, but for 30c that's a lot of extra mucking around.

Some people can go their whole lives and never really live for a single minute.

velocitum · ‎04-10-2013

Don't you get a tracking number? I thought that would be sufficient for Paypal disputes.