Customer service defect contradiction

[nubsretail]

Im stumped was my first non pay dispute so i contacted ebay support to help make sure i did the right thing for the item to be cancelled.

Ebay confirms i can cancel the item as seen in photographs, i cancel as out of stock 

Then i notice today i have defect appeal it and get denied contact customer support and get given the most unhelpful script ive ever been presented in my life. 

Just be mindful guys just because customer support assures you doesnt mean you wont still be penalised 

Just trying to do the right thing haha?

 

 

 

[sandypebbles]

Correct, policy states if a seller cancels with the reason out of stock, they will get a defect

If you are cancelling because a buyer did not pay, you use that as the reason, and only that reason, buyer did not pay

ebay staff type from pre written scripts, and have little to no training as far as what the policies are

[twyngwyn]

Contact eBay again, admit your error, and tell them ‘buyer did not pay’

[nubsretail]

Haha. This is a direct snippet from support 😅

I understand but I trust that I have given you all the necessary information. I am sorry to inform you that as you are not having any further concern, I will have to end this chat.

[sandypebbles]

Contact them back and request a supervisor