Dealing with cancellations and unpaid items in 2017?

[brashquido]

Hi All,

Long time low volume Ebay user and somehow have managed over 15 years without having any cancellations or non payments as a seller.

I'm in the process of selling a bunch of stuff at the moment and have 1 buyer requesting I cancel his accepted offer and another bidder of a high value item who has made no contact at all in the 72 hours since the auction ended (I have sent them 3 messages and an invoice in this time).

1. The buyer who wants to cancel there order has been polite and I can't see any evidence from there account of bidding on multiple identicle items. Are there any reasons I should not cancel the order?
2. With the second bidder it is starting to look like I have my first ever non-payment. I plan on lodging a non-payment dispute if I've heard nothing from them within 24hrs. I take it that from there I have to sit it out until the process completes before I can do a second chance offer or anything? If I do end up lodging a non-payment dispute, is there anything against the rules about me contacting the next highest bidder on my auction to let them know I have a potentenital non-payment?

Sorry for newb questions. Just never hit issues before selling on Ebay.

[kopenhagen5 · Accepted solution]

1. Cancel the order but select buyer changed mind so you don't get a defect.

2. For this one open an unpaid item case as soon as you can (4 days after auction) and close it 4 days later if they don't make contact or pay. Yes you can contact underbidders to let them know the winner is not communicating and you may be sending a SCO within 4-5 days.

Questions are how we learn.