on โ20-07-2022 04:42 PM
I've just figured out that item description is no longer visible on at least Apple devices, app and phone are both up to date, wonder how long this has been going on for? I have multiple items for sale and I certainly wouldn't buy a secondhand item without a seller description, has anyone else had issues like this before, laptop however is showing description, but I'd guess most potential buyers would be on a phone these days..
on โ20-07-2022 04:51 PM
The app has always been problematical, users need to go to the full site on a browser if on a mobile phone.
I don't know if you listed on an app, but this is what your description looks like on a computer.
on โ20-07-2022 08:37 PM
i searched the first item that came up in your listings. This is what I see. I am using the eBay app on my Apple iPad.
Am I seeing the correct item description?
on โ21-07-2022 12:17 PM
After receiving several emails from would-be-buyers asking for information that was clearly set out in the description, I discovered that the problem was the WBBs weren't looking past the picture - either incapable of scrolling to find the description or too lazy, or, to be charitable, not used to the site.
I answer the emails and include a suggestion that seeking out the description of the item being sold is a good idea - sometimes requires scrolling past Ebay's suggestions.