Detailed Seller Ratings

[boomerangent]

Hi all, I am assuming that this has been discussed before but here goes. I was recently informed that I lost my top-rated seller status due to a couple of low DSR. This annoys me, as there is no way to challenge this despite being at 100% positive feedback and nearing the 1,000 fb mark. Also particularly annoying is the fact that I have a couple of low DSR relating to communication and postage time. Now I always ensure that I send a message to each buyer thanking then for the purchase and telling them when shipping will occur (in most cases same or next day). If only I could find out who left these low ratings so that I can investigate and get an understanding as to why (so that I can change anything in the future etc). It is also quite frustrating that less than 10 low DSRs out of hundreds of transactions can hurt you like this !

Anyway not much can be done about it I suppose 😞

[tstore]

With regard to communication, I stopped this a few months ago after I noticed it was my lowest DSR score - it has since rebounded. I used to be like you, sending a thank you message after shipping it.

[davewil1964]

An automatic 5 if there is NO communication.

Give up the thank you's. Most buyers wouldn't appreciate them and it leaves you open to low stars. Maybe your buyers' don't need an affirmation?

[bigbrickshop]

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@davewil1964 wrote:

An automatic 5 if there is NO communication.

Give up the thank you's. Most buyers wouldn't appreciate them and it leaves you open to low stars. Maybe your buyers' don't need an affirmation?

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An automatic 5 stars for communication only if the handling time in the listing is same day or one day AND tracking is uploaded within one working day after payment is received AND the item is paid for using PayPal AND no communication took place between the buyer and seller in the 14 days prior to the transaction and up until the point that Feedback was left.

[davewil1964]

Like I said

[boomerangent]

Really ? Automatic 5 stars for no communication ? That doesn't make sense, I would have thought no communication would be 0 stars

[bigbrickshop]

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@boomerangent wrote:
Really ? Automatic 5 stars for no communication ? That doesn't make sense, I would have thought no communication would be 0 stars

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Only on eBay! 

And actually sellers would prefer to receive a rating of 0 stars than 1 or 2 stars.

[phorum_junkie*]

Now I always ensure that I send a message to each buyer thanking then for the purchase and telling them when shipping will occur (in most cases same or next day)

Why? If you have a post within X days policy then that is what the buyer will expect, having received an item purchased email from ebay and a reminder after 48 hours if they haven't paid before then why would you want to clutter up a member's in box with an unecessary emails. Please don't tell me you also send an invoice and an extra email to say you have posted!

I hope ebay brought in the 5 stars for no contact to stop buyers having to be subjected to an overload of messages. 

I receive an item purchased email and I receive an item posted email as long as the seller marks it as posted and those are the only emails I want to receive. If I could turn them off I would!

[davewil1964]

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@boomerangent wrote:
Really ? Automatic 5 stars for no communication ? That doesn't make sense, I would have thought no communication would be 0 stars

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It means that there were no issues. No issues = no need for communication. Perfectly reasonable, if you subscribe to the eBay paradigm where 4.4 out of 5 is marginally bad. Which as an eBay seller you had better do.

Most places that allow a ranking out of 5 recognise a 3 as acceptable. In fact Goodread's ratings are 5 - Excellent, 4 - I loved It, 3 - I liked it, 2 - It Was Ok, 1 - I Didn't Like It, 0 - I hated it. So on their scale 3 is pretty good. Here 4.40 (60% 4 ratings) is a recipe for disaster.

Which is why sellers seem to be obsessed with 5 stars.

[boomerangent]

Just thought it was a courtesy thing to let the buyer know that everything is good and item will be posted - the personal touch if you may instead of just the eBay generated message. Usually it's just a quick 2 line email followed by marking the item as posted (when it is sent). A fair few buyers even respond with a quick message to say thanks for the email and letting me know. Would be a shame if I had to stop this in the name of DSRs