Ebay Rules and Regulations... Help

[shazza_232]

I bought an item on 22nd June and when it didn’t come yesterday (the ETA was to be by today at the latest) I contacted the seller asking if she'd even posted the folder (it had not been marked as posted on my ebay), she replied that it doesn’t fit into the prepaid bags she had at home so she would take it to the post office tomorrow. This is now 9 days after auction ended and I had paid for it straight after the auction closing and she NEVER contacted me with any problems about the postage of my item. When I asked her to express post it to make up for the delay (as I had sent her $15 postage for my item to get to me today), she said “We are one family using an ebay account. Your item will be sent today but I will not be sending it express post.” Is it allowable under ebay rules for more than one person to list under the one account?

[shazza_232]

I have no idea if she was hoping that I would forget all about it; wouldn't doubt it honestly. I had bought this item hoping to give to some-one as a present (which turned out to be a belated present). Her attitude toward me in emails when trying to resolve the issue was quite poor, not even taking responsibility for not posting my item as per the item description and eBay policies. I have given her a big fat negative which she has now asked to be reviewed.

[shazza_232]

I have no idea if she was hoping that I would forget all about it; wouldn't doubt it honestly. I had bought this item hoping to give to some-one as a present (which turned out to be a belated present). Her attitude toward me in emails when trying to resolve the issue was quite poor, not even taking responsibility for not posting my item as per the item description and eBay policies. I have given her a big fat negative which she has now asked to be reviewed.

[shazza_232]

THANKYOU bsal6160. It IS a very straight forward concept; the buyer pays and the seller sends the item in time to get to the guyer as stated on their listing; there's nothing too complicated or confusing about that. I have left a negative feedback and now the seller's complaining about how unfair I'm being about this and asking the feedback to be reviewed; if she'd sent the item as per her original listing and not waited for me to contact her asking where my item is I would be happy but her attitude in emails was aggressive and not conciliatory. To be honest she deserves a negative review; was the most pathetic excuse given for not having my item posted in time and now SHE's the one complaining.

[belindabargainhunter]

I'd be giving them a negative. If they want to use one account they need to be responsable for when they make mistakes they should have sent it express without u asking and for them to say no when u asked just bad service